Thank you for shopping at OnlyScooter.shop. We strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

Eligibility: To be eligible for a return, the item must be:

• Purchased from OnlyScooter.shop
• In its original condition, unused, and with all tags and packaging intact
• Returned within 5-7 days of receipt

Non-Returnable Items: Certain items are non-returnable, including but not limited to:

• Personalized or custom-made items
• Items marked as final sale or clearance

Return Process:

1. Contact Us: To initiate a return, please contact our customer service team at info@onlyscooter.shop with your order number and reason for return.
2. Return Authorization: We will provide you with a return authorization and instructions for returning your item.
3. Shipping: You are responsible for the return shipping costs unless the return is due to a defect or error on our part

2. Refunds

Refund Process:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will be applied to your original method of payment. Please allow 3-7 days for the credit to appear on your account.

Partial Refunds: In some cases, we may offer partial refunds if the returned item shows signs of use or damage beyond normal wear and tear.

3. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5-7 days of receipt with details and photos of the damage or defect. We will arrange for a replacement or issue a full refund.

Contact Us

If you have any questions about this disclaimer, please contact us at info@onlyscooter.shop.